retailers, with annual revenues between $100 million to more than $20 billion, took place in early November 2022. The Korn Ferry survey of more than 100 major U.S. “So beyond offering competitive compensation packages, retailers need to ensure they are giving employees clear career paths, increased communication about the company’s value proposition, and adequate training.” “Our survey found that the top reason people leave their retail positions is for a better opportunity or promotion,” said Rowley. Turnover is also up for salaried distribution center workers, at 18.6% for 2022, compared with14.3 percent for 2021. In 2022, the average corporate turnover was 17.4%, up from 13.7% in 2021. “Organizations need to be creative in finding ways to not only attract but retain employees.”Ī year-over-year comparison shows that turnover is also on the rise for corporate retail employees.

“We’re seeing the impact of retail worker turnover in several ways, including stores scaling back on open hours and customers waiting in long lines to check out,” said Korn Ferry Senior Client Partner and retail expert Craig Rowley. The rates for part-time hourly store employees remained very high for both years at about 85%. In 2022, the turnover rate for store managers and assistant store managers was 17.7% and 29.2% respectively, up from 14.6% and 22% in 2021. So far in 2022, there has been more than a three-quarters (75.8%) turnover rate for all hourly in-store positions. 15, 2022 – A new Korn Ferry survey shows that retailers are seeing higher year-over-year turnover for in-store, corporate and distribution center employees.

Average turnover rate